{"id":260,"date":"2024-03-19T13:43:27","date_gmt":"2024-03-19T12:43:27","guid":{"rendered":"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/?page_id=260"},"modified":"2025-06-20T09:36:04","modified_gmt":"2025-06-20T07:36:04","slug":"la-relation-de-service","status":"publish","type":"page","link":"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/lacces-aux-droits\/la-relation-de-service\/","title":{"rendered":"La relation de service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260\" class=\"elementor elementor-260\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26968a0 e-flex e-con-boxed e-con e-parent\" data-id=\"26968a0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adefee3 elementor-widget elementor-widget-heading\" data-id=\"adefee3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Nos points d'accueil et France Services<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9574ff9 e-flex e-con-boxed e-con e-parent\" data-id=\"9574ff9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea11d0 elementor-widget elementor-widget-image\" data-id=\"5ea11d0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"629\" src=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/ImplantationCaf63_FEV2025-1024x629.png\" class=\"attachment-large size-large wp-image-2209\" alt=\"\" srcset=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/ImplantationCaf63_FEV2025-1024x629.png 1024w, https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/ImplantationCaf63_FEV2025-300x184.png 300w, https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/ImplantationCaf63_FEV2025-768x472.png 768w, https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/ImplantationCaf63_FEV2025.png 1296w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3dc525 e-flex e-con-boxed e-con e-parent\" data-id=\"a3dc525\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4848ab6 e-con-full e-flex e-con e-child\" data-id=\"4848ab6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31f3423 elementor-widget elementor-widget-image\" data-id=\"31f3423\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/elementor\/thumbs\/France-services-qomex3paivnsgjtziaty74cv62o0npz08l879bgjc8.jpg\" title=\"France-services\" alt=\"France-services\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d318667 e-con-full e-flex e-con e-child\" data-id=\"d318667\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9212ca2 elementor-widget elementor-widget-text-editor\" data-id=\"9212ca2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h6><br><br>+ de 30 accueils France services sur le d\u00e9partement&nbsp;<br>7 211 accompagnements sur des questions Caf<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a8f2f8 e-flex e-con-boxed e-con e-parent\" data-id=\"5a8f2f8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78616be elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"78616be\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-block-end:0;flex-grow:1;border-block-start:var(--divider-border-width) var(--divider-border-style) 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.elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-start .elementor-divider__element{margin-inline-start:0}.elementor-widget-divider--element-align-end .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-end .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-end .elementor-divider__element{margin-inline-end:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-block-start:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22966e0 e-flex e-con-boxed e-con e-parent\" data-id=\"22966e0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7329541 elementor-widget elementor-widget-heading\" data-id=\"7329541\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nos donn\u00e9es chiffr\u00e9es concernant les prestations l\u00e9gales<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ebe5638 e-flex e-con-boxed e-con e-parent\" data-id=\"ebe5638\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0ebaee elementor-widget elementor-widget-image\" data-id=\"b0ebaee\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"664\" height=\"545\" src=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/repart-PF-1.png\" class=\"attachment-large size-large wp-image-2240\" alt=\"\" srcset=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/repart-PF-1.png 664w, https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/repart-PF-1-300x246.png 300w\" sizes=\"(max-width: 664px) 100vw, 664px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c90cbeb e-flex e-con-boxed e-con e-parent\" data-id=\"c90cbeb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-724bac1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"724bac1\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b77c5d e-flex e-con-boxed e-con e-parent\" data-id=\"6b77c5d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b8e302 elementor-widget elementor-widget-heading\" data-id=\"7b8e302\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nos chiffres cl\u00e9s<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-682bae4 e-flex e-con-boxed e-con e-parent\" data-id=\"682bae4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35112a9 e-con-full e-flex e-con e-child\" data-id=\"35112a9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d1bbcd elementor-widget elementor-widget-image\" data-id=\"5d1bbcd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"553\" height=\"246\" src=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/recus-dans-nos-accueils.png\" class=\"attachment-large size-large wp-image-2215\" alt=\"\" srcset=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/recus-dans-nos-accueils.png 553w, https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/recus-dans-nos-accueils-300x133.png 300w\" sizes=\"(max-width: 553px) 100vw, 553px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81ccffb e-con-full e-flex e-con e-child\" data-id=\"81ccffb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa65d4 elementor-widget elementor-widget-image\" data-id=\"dfa65d4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"448\" height=\"270\" src=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/courrier-et-tel.png\" class=\"attachment-large size-large wp-image-2216\" alt=\"\" srcset=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/courrier-et-tel.png 448w, https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/courrier-et-tel-300x181.png 300w\" sizes=\"(max-width: 448px) 100vw, 448px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a2b4dd e-flex e-con-boxed e-con e-parent\" data-id=\"6a2b4dd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8f838 elementor-widget elementor-widget-image\" data-id=\"9c8f838\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"946\" height=\"280\" src=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/delais-moyens.png\" class=\"attachment-large size-large wp-image-2220\" alt=\"\" srcset=\"https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/delais-moyens.png 946w, https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/delais-moyens-300x89.png 300w, https:\/\/cafpuydedome.fr\/rapports-activites-caf63\/wp-content\/uploads\/2025\/05\/delais-moyens-768x227.png 768w\" sizes=\"(max-width: 946px) 100vw, 946px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ddc020 e-flex e-con-boxed e-con e-parent\" data-id=\"5ddc020\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-536d955 elementor-widget elementor-widget-heading\" data-id=\"536d955\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'approche populationnelle <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a20e39 e-flex e-con-boxed e-con e-parent\" data-id=\"3a20e39\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5f22a5 elementor-widget elementor-widget-text-editor\" data-id=\"f5f22a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La production de notre Caf \u00e9tait organis\u00e9e en fonction des prestations (ex : le RSA). L\u2019approche populationnelle est une d\u00e9marche alternative qui s\u2019appuie sur un ensemble de caract\u00e9ristiques socio-\u00e9conomiques, d\u00e9mographiques et g\u00e9ographiques. Avant d\u2019\u00eatre b\u00e9n\u00e9ficiaire du RSA, un allocataire est un usager avec des besoins\/ attentes vis-\u00e0-vis de la Caf qui vont d\u00e9terminer les prestations l\u00e9gales et l\u2019offre de services dont il peut b\u00e9n\u00e9ficier.<\/p>\n<p><b>Cette approche a \u00e9t\u00e9 construite \u00e0 partir de plusieurs constats :&nbsp;<\/b><\/p>\n<p><i>\u2022 Les prestations sont de plus en plus nombreuses et complexes, ce qui peut engendrer une non-qualit\u00e9 et des impacts sur le juste droit.&nbsp;<\/i><\/p>\n<p><i>&nbsp;\u2022 Une approche par pi\u00e8ce ou par prestation ne permet pas de traiter la situation globale de l\u2019allocataire ce qui peut accentuer des situations de fragilit\u00e9, allonger les d\u00e9lais de d\u00e9marche&#8230;&nbsp;<\/i><\/p>\n<p><i>&nbsp;\u2022 La r\u00e9cup\u00e9ration des donn\u00e9es \u00e0 la source et les traitements automatis\u00e9s vont permettre aux gestionnaires de lib\u00e9rer du temps au profit de l&rsquo;accompagnement et du conseil aux allocataires.&nbsp;<\/i><\/p>\n<p><br><\/p>\n<p><b>Les attendus de l\u2019approche populationnelle, sont multiples :&nbsp;<\/b><\/p>\n<p><i>&nbsp;\u2022 R\u00e9duire la charge cognitive en limitant la diversit\u00e9 des situations allocataires \u00e0 traiter.&nbsp;<\/i><\/p>\n<p><i>&nbsp;\u2022 Am\u00e9liorer la qualit\u00e9 et la productivit\u00e9 en formant les agents sur les sp\u00e9cificit\u00e9s d\u2019un public, en cr\u00e9ant des r\u00e9flexes (ex : impacts de combinaisons de prestations).&nbsp;<\/i><\/p>\n<p><i>&nbsp;\u2022 Am\u00e9liorer le service rendu en favorisant une meilleure coordination en interne mais aussi avec les partenaires.&nbsp;<\/i><\/p>\n<p><i>&nbsp;\u2022 Rendre les agents experts d\u2019un public allocataire pour s\u2019ouvrir davantage vers l\u2019accompagnement.<\/i>&nbsp;<\/p>\n<p>A la Caf du Puy-de-D\u00f4me, nous avons choisi d&rsquo;exp\u00e9rimenter en 2024 l&rsquo;approche populationnelle sur le segment li\u00e9 au handicap (AAH, AEEH). Un bilan sera fait en fin d\u2019ann\u00e9e avant d\u2019envisager le d\u00e9ploiement \u00e0 d\u2019autres segments (travailleur ind\u00e9pendant, parent isol\u00e9, \u00e9tudiant).<\/p>\n<div><br><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5e831a e-flex e-con-boxed e-con e-parent\" data-id=\"c5e831a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ad07f2 elementor-widget elementor-widget-heading\" data-id=\"7ad07f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un nouveau parcours pour les parents <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bbda92 e-flex e-con-boxed e-con e-parent\" data-id=\"5bbda92\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5afc0a7 elementor-widget elementor-widget-text-editor\" data-id=\"5afc0a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Depuis plusieurs ann\u00e9es la Cnaf d\u00e9veloppe des \u00ab\u00a0parcours usagers\u00a0\u00bb en direction de certains publics \u00ab\u00a0cibles\u00a0\u00bb comme le parcours s\u00e9paration. Un nouveau parcours \u00ab\u00a0Arriv\u00e9e de l\u2019enfant\u00a0\u00bb a \u00e9t\u00e9 lanc\u00e9 en d\u00e9but d\u2019ann\u00e9e afin de renforcer l\u2019accompagnement des parents jusqu\u2019aux 3 ans de l\u2019enfant. Le lancement du parcours dans toutes les Caf a commenc\u00e9 en mars 2024 apr\u00e8s des exp\u00e9rimentations dans plusieurs d\u2019entre-elles.&nbsp;<\/p>\n<p>Ce parcours&nbsp; ne constitue pas un dispositif suppl\u00e9mentaire mais il englobe l\u2019ensemble des offres de services Caf et Cpam existantes dans l\u2019objectif d\u2019am\u00e9liorer leur articulation et leur lisibilit\u00e9.&nbsp;<\/p>\n<p>La mise en \u0153uvre de \u00ab\u00a0L\u2019arriv\u00e9e de l\u2019enfant\u201d s\u2019appuie sur une \u00ab\u00a0boite \u00e0 outils\u00a0\u00bb visant \u00e0 ancrer et promouvoir une approche globale interbranche en direction des usagers et des partenaires. Cet accompagnement Caf\/Cpam s\u2019ins\u00e8re dans la strat\u00e9gie des \u00ab\u00a01000 premiers jours\u00a0\u00bb pilot\u00e9e par l\u2019\u00c9tat, portant la m\u00eame ambition d\u2019am\u00e9liorer l\u2019accompagnement des parents dans le contexte de l\u2019arriv\u00e9e de l\u2019enfant.&nbsp;<\/p><p>Depuis le mois de juin, des r\u00e9unions en visio, anim\u00e9es conjointement par la Caf et la Cpam sont propos\u00e9es aux femmes attendant leur 1er enfant au cours du 6\u00e9me mois de grossesse.&nbsp;&nbsp;<\/p>\n<p><br><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd41f53 e-flex e-con-boxed e-con e-parent\" data-id=\"bd41f53\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f4cd0a elementor-widget elementor-widget-image\" data-id=\"5f4cd0a\" data-element_type=\"widget\" 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